Wir finden für Sie den passenden Job in der Digitalwirtschaft. Ob Software-Entwickler, Projektmanager oder Consultant. Ob im Startup, in der Softwareschmiede oder im mittelständischen Hidden Champion. Das CyberForum hat Kontakt zu über 1.200 Mitgliedern aus der TechnologieRegion Karlsruhe.
Are you ready to work in a TRUE AGILE environment?
Tipico is the #1 sports betting company in the German speaking area, both online and through our retail network.
Our teams are multicultural, cross-functional and self-organized. At Tipico's technology division we live the agile philosophy.
Our tech journey has taken us to process millions of transactions every day, in a low latency, high volume environment, pushing the sports betting industry boundaries. As we continue to learn and grow, we are passionate about writing clean, maintainable code in scalable systems in the cloud, being active participants in open-source community and being the pioneers of innovation in our sector.
For our technology location in Munich (Germany) we are on the hunt for self-driven individuals who is willing to work up to 35 hours/week.
Maintaining a high standard of customer service, satisfaction and support provided
Supporting Corporate IT team in delivery of high-quality IT Support services to end-users across all offices of Tipico Group
Investigating and troubleshooting technical and operational issues as part of standard incident management / request fulfilment processes
Owner of reported issues and communicating the status and progress of such issues in a regular manner
Troubleshooting and repair of hardware/OS/software (Windows, Mac OSX, Windows and mobile devices) failures and data recovery; communicating with impacted parties
Managing of internal IT Support procurement process
Managing user accounts, groups, passwords and mailboxes within the corporate Active Directory and Exchange Servers as per request
Maintaining operational documentation, including Knowledge Base articles and Standard Operating Procedures
Contributing to the maintenance and improvement of IT Service Management standards and processes
Liaising with the business as required
You’re able to work (ideally) 5 days/week in part time (up to 35h/week)
You’re self-driven, success-oriented and ready to deliver under minimum supervision
You have some excellent communication, analytical and organizational skills
YOUR KNOWLEDGE AND SKILLS
You have 1+ years of experience in IT Support environment - Mainly on Mac products
You’re very customer focused and you also have first knowledge of IT Service Management / ITIL standards and processes
You have knowledge of Active Directory, email technologies (Office 365, exchange servers), Microsoft Office applications
You have knowledge of PC workstation security and disk encryption and you’re use with JIRA Service Desk
You have also knowledge of IP addressing and TCP / IP networking and of IP Telephony
You have some basic understanding of WLAN technology, network systems, virtualization and virtual infrastructure (VMware & Hyper-V)
You have some confident and strong command of written and spoken English
YOUR BENEFITS AT TIPICO
Start-up feeling in a high-volume business and working in an exciting growth industry
Trainings (internal/ external) and further qualifications programs
Sponsored company and team events
Get in touch with our Talent Acquisition Specialist José Arteaga [+49 (0) 151 195 16 011] if you have any questions.