Junior IT Service Desk Analyst (m/f)

Zeitpunkt der Veröffentlichung: 09.08.2018

Standort: München

Berufsfeld: Programmierung

Berufserfahrung: Junior Professional



Please APPLY ONLINE at:  https://jobs.smartrecruiters.com/Tipico/743999674860799-junior-it-service-desk-analyst-m-f-

Company Description

Are you ready to work in a TRUE AGILE environment?

Tipico is the #1 sports betting company in the German speaking area, both online and through our retail network.

Our teams are multicultural, cross-functional and self-organized. At Tipico's technology division we live the agile philosophy.

Our tech journey has taken us to process millions of transactions every day, in a low latency, high volume environment, pushing the sports betting industry boundaries. As we continue to learn and grow, we are passionate about writing clean, maintainable code in scalable systems in the cloud, being active participants in open-source community and being the pioneers of innovation in our sector.

For our technology location in Munich (Germany) we are on the hunt for self-driven individuals who is willing to work up to 35 hours/week.

Job Description

  • Maintaining a high standard of customer service, satisfaction and support provided
  • Supporting Corporate IT team in delivery of high-quality IT Support services to end-users across all offices of Tipico Group
  • Investigating and troubleshooting technical and operational issues as part of standard incident management / request fulfilment processes
  • Owner of reported issues and communicating the status and progress of such issues in a regular manner
  • Troubleshooting and repair of hardware/OS/software (Windows, Mac OSX, Windows and mobile devices) failures and data recovery; communicating with impacted parties
  • Managing of internal IT Support procurement process
  • Managing user accounts, groups, passwords and mailboxes within the corporate Active Directory and Exchange Servers as per request
  • Maintaining operational documentation, including Knowledge Base articles and Standard Operating Procedures
  • Contributing to the maintenance and improvement of IT Service Management standards and processes
  • Liaising with the business as required



  • You’re able to work (ideally) 5 days/week in part time (up to 35h/week)
  • You’re self-driven, success-oriented and ready to deliver under minimum supervision
  • You have some excellent communication, analytical and organizational skills


  • You have 1+ years of experience in IT Support environment - Mainly on Mac products
  • You’re very customer focused and you also have first knowledge of IT Service Management / ITIL standards and processes
  • You have knowledge of Active Directory, email technologies (Office 365, exchange servers), Microsoft Office applications
  • You have knowledge of PC workstation security and disk encryption and you’re use with JIRA Service Desk
  • You have also knowledge of IP addressing and TCP / IP networking and of IP Telephony
  • You have some basic understanding of WLAN technology, network systems, virtualization and virtual infrastructure (VMware & Hyper-V)
  • You have some confident and strong command of written and spoken English

Additional Information


  • Start-up feeling in a high-volume business and working in an exciting growth industry
  • Trainings (internal/ external) and further qualifications programs
  • Sponsored company and team events
  • Relocation Support

Get in touch with our Talent Acquisition Specialist José Arteaga [+49 (0) 151 195 16 011] if you have any questions.